Privacy Policy

Last updated: 1 November 2026

Mechatroit is based in Brisbane, Australia. This policy explains how we handle personal information provided when you contact us about our services, including through our website, email and Meta (Facebook or Instagram) lead forms.

1. Information we collect

Depending on how you contact us, we may receive your name, email address, contact details, business or website address, project requirements and any other information you choose to provide.

2. How we collect information

We receive information when you email us, submit an advertising enquiry form, or otherwise communicate with us. Our website contact form opens your email application rather than storing the message directly on the website.

3. How we use your information

We use enquiry information to respond to your requests, discuss your requirements, prepare quotations, communicate about potential services and maintain appropriate business records. We do not automatically add enquiry contacts to unrelated promotional mailing lists.

4. Facebook and Instagram lead forms

If you submit a lead form through Facebook or Instagram, Meta processes the information through its platform and makes the submitted enquiry available to Mechatroit. Meta's own privacy terms also apply to its services.

5. Disclosure to third parties

We may use service providers for communications, hosting and business administration where necessary. We may also disclose information when required by law. We do not sell personal information to advertisers or data brokers.

6. Storage and security

We take reasonable steps to protect personal information against unauthorised access, misuse and loss. No electronic communication or storage system can be guaranteed completely secure.

7. Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including legitimate business and applicable legal recordkeeping requirements. Information that is no longer required is deleted or de-identified where practicable.

8. Access, correction and deletion

You may contact us to request access to or correction of your personal information, or to ask us to delete information we no longer need to retain. We will consider requests in accordance with applicable law.

9. Overseas services

Some third-party services, including Meta, may process or store information outside Australia. Their handling of information is also governed by their applicable privacy terms.

10. Updates to this policy

We may update this policy as our services or information-handling practices change. The current version will be published on this page.

11. Contact us

For privacy enquiries, access or correction requests, please email support@mechatroit.com.au.

Mechatroit
Brisbane, Queensland, Australia